Custom Curtains, Blinds, Awnings & Shutters Ballarat
Mastodon

Privacy Policy

Taylor & Stirling – Privacy Policy

Last updated: July 2026

Taylor & Stirling (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your information when you interact with our websites, showrooms, booking systems, and in‑home services across Victoria and Tasmania.

1. Information We Collect

We collect personal information that is reasonably necessary for us to provide products and services, including:

Personal details

  • Name
  • Address
  • Email address
  • Phone number

Service‑related information

  • Property details relevant to blinds, curtains, shutters, awnings, and security doors
  • Measurements, installation notes, and product selections
  • Photos you provide for quoting or design purposes

Digital information

  • Website analytics (pages visited, time on site, device type)
  • IP address
  • Cookies and tracking data
  • Online quote or booking form submissions

Payment information

  • Payment confirmations
  • Transaction details (We do not store full credit card numbers.)

2. How We Collect Information

We collect information through:

  • Website forms (quotes, bookings, contact forms)
  • Phone calls and email enquiries
  • In‑home consultations and showroom visits
  • Social media interactions
  • Third‑party platforms (Google, Meta, advertising tools)
  • Cookies and analytics tools (Google Analytics, Meta Pixel, etc.)

3. Why We Collect Your Information

We use your information to:

  • Provide quotes, bookings, and installations
  • Deliver products and services
  • Respond to enquiries
  • Improve our website and customer experience
  • Process payments
  • Send order updates, reminders, and service notifications
  • Provide marketing communications (only where consent is given)
  • Maintain warranty and service records

4. How We Use and Share Your Information

We may share your information with:

  • Our installation teams and contractors
  • Suppliers involved in manufacturing your products
  • Payment processors
  • IT service providers
  • Marketing and analytics platforms
  • Delivery partners

We do not sell your personal information.

We only disclose information where necessary to complete your service or where required by law.

5. Cookies and Tracking

Our websites use cookies and tracking technologies to:

  • Improve site performance
  • Analyse visitor behaviour
  • Deliver relevant advertising
  • Remember your preferences

You can disable cookies in your browser settings, but some features may not function correctly.

6. Marketing Communications

You may receive marketing emails or messages if you:

  • Opt‑in via our website
  • Request a quote
  • Make a purchase
  • Subscribe to updates

You can unsubscribe at any time using the link provided in the communication or by contacting us directly.

7. Storage and Security

We take reasonable steps to protect your information from:

  • Loss
  • Misuse
  • Unauthorised access
  • Modification
  • Disclosure

Information is stored securely in Australia using reputable cloud providers and protected systems.

8. Accessing or Correcting Your Information

You may request:

  • Access to the personal information we hold
  • Corrections to inaccurate information
  • Removal of information where legally permissible

Contact details are provided below.

9. Third‑Party Links

Our websites may contain links to external sites. We are not responsible for the privacy practices of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Us

If you have questions, concerns, or requests regarding your privacy, contact:

Taylor & Stirling 22 Sturt Street, Ballarat VIC 3350 Phone: (03) 5333 1441 Email: info@taylorandstirling.com.au

Or our Tasmania service region: 11 Wilmot Road, Huonville TAS 7109

12. Australian Privacy Principles (APPs)

Taylor & Stirling complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, including:

  • Open and transparent management
  • Anonymity and pseudonymity
  • Collection of solicited personal information
  • Use and disclosure
  • Data quality
  • Data security
  • Access and correction